Customer Service

CUSTOMER SERVICE

By phone: 1-877-573-5674. Orders are taken Monday through Friday, from 8:30 am to 5:30 pm EST. The same hours apply if you are inquiring about the status of an order.

By email: info@floriroberts.com

SHIPPING:

Overnight Shipping is not available at this time. Continental US shipping: excludes Alaska, Hawaii, Puerto Rico, APO/FPO, Guam and the US Virgin Islands. Continental US standard is $5.95; if your order is $50 or more, however, standard shipping is FREE. Please allow 7 to 10 business days delivery. Please note order processing takes 24 hours.

CANADA SHIPPING:

Limited Time: Canada Standard is $10.00; however, if your order is $200 or more, standard shipping is FREE. Please allow 10 to 14 business days consolidation and delivery.

INTERNATIONAL SHIPPING:

Customs and duty fees are the responsibility of the customer. Hazardous materials are not shipped internationally. For shipping costs, please call our operators at 1-800-606-3435 to place your order.

RETURNS

We have a satisfaction guarantee policy. If you’re not happy with anything you’ve ordered, return it to us within 30 days with your original receipt. In the unlikely event you are unsatisfied, products must be returned in new or gently used condition with all accessories including applicators. Please note, that returns will be made at your own cost and any shipping cost associated with the original order cannot be refunded. When items are purchased as a set, we will only accept returns of complete sets and not individual items. Items may not be returned by mail, and will not be refunded, 30 days after the purchase date. Items shipped back outside of the returns window may not be returned to you. Please inspect all items upon arrival and communicate any issues with us within 30 days.

HOW TO RETURN

Contact Flori Roberts for a RETURN AUTHORIZATION or RA number at 1 (800) 57FLORI. Include your name, e-mail address, and phone number with your return, so we can contact you if necessary. We appreciate a reason for the return to help us in the future. Its is highly recommended to have tracking for packages we do not issue refunds until the package has arrived.

Please allow 30 days for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. If you return your item within 30 days of purchase, and paid with a credit or debit card, your refund will be applied to your card for the purchase price of the item. If you paid with PayPal, a full refund for the purchase price of the item will be applied to your PayPal account. Items may not be returned by mail, and will not be refunded, 30 days after the purchase date. Items shipped to Color Me Beautiful outside of the returns window may not be returned to you.

EXCHANGES

Flori Roberts charges $2.99 for return shipping and handling. Please include a check or contact us with a card number at 1 (800) 57FLORI.

INTERNATIONAL RETURNS

Canadian and international orders are provided as a customer service. However, due to the complexities of international trade, returns and exchanges are not available on these orders. If a package is abandoned you will receive a refund minus shipping costs and 10% restocking fee.

REFUSED PACKAGE:

If a packaged is refused and sent back you will receive a refund minus shipping and10% of the total price will be taken as a restocking fee. If you want the package sent to you again you will be charged to reship your packaged at our standard shipping price of $5.95.

WRONG ADDRESS
Color Me Beatiful charges $5.95 to reship packages to customers that entered wrong address at checkout for processing and reshipping. If not reshipped you will be refunded your product total minus 10% restocking fee.

PRICE CHANGES/PRODUCT AVAILABILITY/DAMAGED GOODS/OUT OF STOCKS

Prices and availability are subject to change. Occasionally, certain products may be discontinued, in these instances, you are entitled to a speedy refund.

If out of stock, we will immediately place your order on backorder. When your item becomes available, it will be automatically shipped to you.

If products are damaged/broken please email a picture within 30 days of purchase for a refund.

Please be aware that there may be a slight variation in product shades and ingredients from time to time. Refer to the ingredient list on the product package you receive for the most up to date list of ingredients.

ORDER INQUIRIES

Please do not hesitate to call or email Customer Service with questions. Call toll-free Monday through Friday between 8:30 a.m. and 5:30 p.m. EST at 1-800-606-3435.

We are committed to respecting your privacy. We use the information you provide for internal purposes such as confirming and tracking your order, analyzing tends and statistics, informing you of our new products, services and offers, and providing you with information about our brands. You may receive periodic mailing s from us with information on new products and services or upcoming events. If you do not want to receive such mailings, please let us know by calling us at 1-877-367-4626, contacting us online at www.colormebeautiful.com, writing to us at Color Me Beautiful, Inc. 7000 Infantry Ridge Rd., Suite 200, Manassas, VA 20109 or faxing us at 703-471-0127 and we will immediately delete your name from our mailing list.

PROMO CODES
One promo code may be entered per order. You can enter your promo code at the shopping cart (once you have added something to your cart). At the top right of your shopping cart page, you will see an area that says PROMO CODE, wenter your promo code in. If you do not enter the promo code and complete your order we cannot refund or cancel the order because orders are processed immediately. Nor can we credit back any amount because of security purposes. Promo Codes including Free Shipping can be applied to orders shipping domestic only. Promo codes are subject to one time use, containing a cap on the amount discounted or limited to selected products. If you have any questions regarding a promo code please email us at info@colormebeautiful.com

REWARD POINTS

You will receive 1 point for every dollar spend (restrictions apply). You can earn points by liking and sharing us on social media. Points expire every 30 days. Points can be removed from you account for abuse. You can use your points at checkout as a payment method. You can find your points when you login to your account, click my account, and scroll down to reward points.

100 points = $1 Off

FLORI ROBERTS

12176 Livingston Rd

Manassas, VA 20109

EMAIL : info@floriroberts.com

TOLL FREE ORDERS : 1-877-573-5674

FAX : (800) 262-571